100% Pass Quiz PECB ISO-IEC-20000-Foundation Latest Reliable Exam Prep

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:
Topic 3	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q20-Q25):

NEW QUESTION # 20
A transport company with 1500 laptops, received many requests for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?

A. Service availability management
B. Service level management
C. Configuration management
D. Capacity management

Answer: D

NEW QUESTION # 21
One of the activities required for effective planning, coordination, and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?

A. Release and deployment management
B. Service desk
C. Configuration management
D. Change management

Answer: D

NEW QUESTION # 22
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

A. proposal for a new service
B. update to a configuration item
C. access to a service
D. change of scope

Answer: C

NEW QUESTION # 23
What is an audit observation?

A. A finding against an area which is NOT in the scope of the standard
B. A non-fulfilment of a requirement
C. A recommendation that has to be actioned
D. A conformity to the standard where there is an opportunity for improvement

Answer: D

NEW QUESTION # 24
A release is tested before deployment. The release fails the test because it does not meet the acceptance criteri a. According to the standard, what must happen?

A. The release should be stopped and rejected so another team can fix it
B. The change advisory board (CAB) should meet and decide whether to deploy or not
C. The organization should decide on necessary actions and deployment
D. The operations team should make the decision to safeguard the live environment

Answer: C

NEW QUESTION # 25
......

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100% Pass Quiz PECB ISO-IEC-20000-Foundation Latest Reliable Exam Prep

Pass-Sure Reliable ISO-IEC-20000-Foundation Exam Prep Provide Prefect Assistance in ISO-IEC-20000-Foundation Preparation

PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q20-Q25):

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